Guest Experience Supervisor – Four Seasons (Atlanta, GA)
Quick Brief
- Full-time
- Estimated: $39.1K – $49.5K a year
- Visa sponsorship
- Disability insurance
- Health insurance
- Dental insurance
- 401(k)
- Employee assistance program
- Vision insurance
- Life insurance
- Paid sick time
Job Description
Four Seasons thrives on the dedication and ambition of our team members, who strive to excel and treat others as they wish to be treated. Our global team creates exceptional experiences for our guests, residents, and partners, rooted in our commitment to genuine luxury. We believe that a top-tier employee experience is key to delivering these unforgettable guest experiences.
Our Philosophy
At Four Seasons, we value recognizing familiar faces, welcoming newcomers, and treating everyone with respect. Whether you work with us, stay with us, or explore with us, our goal is to create lasting impressions. We believe life is enriched when we truly connect with people and the world around us.
Responsibilities
- Support Guest Services by addressing guest requests and resolving issues with the highest level of hospitality.
- Coordinate guest arrivals and departures, ensuring discrepancies are resolved.
- Handle guest check-ins and check-outs, assisting valet and door attendants as needed.
- Use various computer systems for guest check-ins and package delivery.
- Comply with Four Seasons’ work rules and standards of conduct.
- Seek opportunities for guest-centric experiences throughout the hotel.
- Assist reservations and front office teams for a seamless guest arrival experience.
- Coach staff to meet culture and guest experience standards.
Qualifications
- Minimum one year of experience in hotel operations, preferably in a supervisory role.
- Knowledge of property management systems is preferred.
- Strong work ethic and business acumen.
- Degree in hospitality or a similar field preferred.
- Excellent communication skills, both written and oral.
- Current Four Seasons employees, bilingual candidates, and those with luxury hotel experience receive priority consideration.
What to Expect
- Dynamic and inclusive employee culture.
- Competitive wages and comprehensive benefits, including medical, dental, vision, 401(k), vacation, holiday pay, and more.
- Exclusive discounts and travel programs.
- Complimentary uniforms and meals.
- Extensive learning and development programs.
Visa Requirements
Authorization to work in the US is required unless you are currently in a managerial role at another Four Seasons location, which may qualify for L-1 visa sponsorship.
Schedule & Hours
- Open availability, including weekends, evenings, and occasional overnight shifts.
Four Seasons is an equal opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
Apply Now to join our great team
