Manager, Building Services Operations – University of Maryland (College Park, MD)

Do you thrive in a fast-paced environment and enjoy building strong teams? The University of Maryland, College Park (UMD), a prestigious flagship institution with a vibrant campus community, seeks a highly motivated Housekeeping Operations Manager to join our Facilities Management team.

In this leadership role, you’ll play a pivotal role in overseeing the daily operations of five housekeeping zones, ensuring a clean and welcoming environment for our faculty, students, and staff. You’ll manage a team of approximately 80 employees, including supervisors, team leaders, housekeeping leads, and housekeepers, who are responsible for cleaning over 3.5 million square feet of campus buildings.

What You’ll Do

• Provide daily operational oversight for five housekeeping zones, ensuring efficient and effective cleaning processes are followed.
• Lead and motivate a team of 80+ employees, fostering a positive and productive work environment.
• Manage special requests and event coverage, ensuring cleanliness during peak periods like commencement or campus events.
• Oversee overtime rotation, ensuring fair and balanced scheduling practices.
• Manage the vendor-managed inventory (VMI) program, guaranteeing a consistent supply of cleaning supplies.
• Maintain accurate equipment inventory, implement preventative maintenance practices, and scheduling repairs as needed.
• Conduct regular workload reviews and implement adjustments to optimize cleaning schedules and resource allocation.
• Manage project work and reporting, documenting progress and ensuring adherence to deadlines.
• Oversee vendor and off-campus cleaning contracts, ensuring quality service delivery.
• Manage weekend and holiday coverage schedules, guaranteeing consistent cleaning throughout the year.
• Manage and maintain employee technology, including tablets, pagers, phones, and cleaning software.
• Oversee the daily rotation plan for staff absences and medical restrictions.
• Excellent communication and interpersonal skills are essential for building strong relationships with staff, supervisors, and other departments.

You’re a Perfect Fit If You Have

• A Bachelor’s degree or an equivalent combination of education and experience in hospitality, facilities management, or a related field.
• At least 10 years of experience, with a minimum of 5 years supervising housekeeping and/or facilities operations, preferably in a large custodial setting (with at least 50 employees).
• Strong leadership, organizational, and interpersonal skills. 
• The ability to manage and motivate a diverse workforce and build a unified team environment.
• In-depth knowledge of housekeeping practices, OSHA/MOSH safety regulations, and cleaning equipment.
• Excellent communication skills, both written and oral, with proficiency in using computers for basic tasks (email, word processing) and more complex software (spreadsheets, scheduling, project management).
• Experience in training and supervising housekeeping staff.
• Strong budgeting and inventory management skills, with the ability to make independent decisions.

Why choose UMD?

• Competitive Salary and Benefits: We offer a salary range of $69,680-$87,100 and a comprehensive benefits package.
• Meaningful Work: Be part of a team that supports the success of a world-class university.
• Stable Work Environment: Enjoy a full-time position with a schedule of Monday–Friday, 4:00 AM–12:30 PM. As an essential employee, you may be required to work flexible hours on occasion.
• Professional Development Opportunities: Grow your career within a leading research institution.
• Be Part of a Vibrant Community: UMD boasts a beautiful campus and a dynamic college town setting.

Ready to Make a Difference?

If you’re a results-oriented leader with a passion for building a high-performing team, we encourage you to apply! UMD is an equal opportunity/affirmative action employer committed to diversity and inclusion.

Lead the way in creating a clean and welcoming environment for the UMD community! Apply today!